Contact Us

Track Your Order

For real-time updates on your shipment’s status, we partner with 17Track—a trusted global package tracking platform that supports 2800+ carriers worldwide. Simply visit:

https://www.17track.net/en

Enter your unique tracking number, and you’ll get instant details on your package’s journey.

Get Help with Other Inquiries

  1. Check Our FAQ Help Center First

    Many common questions—including shipping policies, return procedures, and product details—are already answered in our FAQ. It’s the fastest way to find solutions without waiting.
  2. Send Us a Message

    If you can’t find what you need in the FAQ, feel free to submit your question via the contact form on this page. We’ll provide personalized support tailored to your needs.

Support Hours & Response Time

  • Office Hours: 9:00 AM – 5:00 PM EST (Monday to Friday, excluding U.S. major holidays)
  • Response Commitment: We aim to reply to all inquiries within 1 business day. If you haven’t received our email, please check your spam or junk folder—our messages may be filtered there accidentally.

A Kind Reminder

We understand you’re eager for a reply, and our team is working as quickly as possible to assist everyone. To avoid delays in processing your request, please do not send multiple duplicate emails—this can disrupt our workflow and slow down responses for all customers.


Direct Email Support

You can also reach us directly at:support@earpivot.com

Thank you for choosing Earpivot. We value your trust and are committed to resolving your questions promptly—so you can shop with confidence!